Need some help?
ORDERING
1. Can I change or cancel my order once submitted, even if I've made a duplicate order?
2. How do I get a Tax Invoice?
3. Why shop with us?
PAYMENTS
1. How do I know if my payments gone through?
2. What payment methods do you accept?
3. I am having problems paying with my credit card.
4. Can I pay by Money Order or Cheque?
5. I’m a bit worried about giving my credit card details over the internet, what protection does finewhip provide?
6. Can I pay by credit card without paying online?
WARRANTY & RETURNS
1. I just received my item, but it is faulty, what do I do?
2. How soon do I need to advise you if I no longer want an item?
3. Where is my refund?
4. I just received my item, but I no longer want it. Can I change my mind and return it?
PRODUCTS
1. How do I use a cream whipper?
2
. 30 Day Money Back Guarantee Policy
3
. Can I physically see an item on your website before I purchase it?
4
. Can I purchase your items from your premises directly, or do you only sell from your website?
5. Can I come and pick up the items?
DELIVERY
1. What if I am not at home when you deliver my goods?
2. When will my order be shipped?
3. What will delivery cost me?
4. Which Carrier/Courier do you use?
5. How do I know when you have shipped my order?
OTHER FAQ
1. Do you have outlet shops?
2. Where can I leave feedback, testimonials or suggestions in relation to your service & website?
3. Do you offer Gift Vouchers?
4. Do you offer Gift Wrapping?
5. I made a mistake on my order, how do I correct this?
